Refund and Returns Policy

Return policy

Can I make a return?

If your item does not meet your expectations, don’t worry, you have up to 14 days after receipt to return it. To benefit from a return: • The items must be new and not have been used; we reserve the right not to accept returns if the product shows signs of wear • All returned products must be accompanied by their original packaging and labels • All items purchased as part of a bundle or promotional offer must be returned in accordance with the terms and conditions of the promotion.

See “Can I return items purchased as a set or as part of a promotional bundle? » The items below cannot be returned: • Personalized products, fitted, customized, engraved and made to order • Gift cards • Beauty masks • Underwears • Jewelries • Used products • Stained products • Perishable products • Products purchased in another country, digital products of any form and nature.

How can I return my item?

Contact obors.com by email, then follow the return instructions indicated in the email. • Pack the item(s) to be returned in the original box or carton, reusing the original packaging materials. • Return the package following the instructions of the carrier you have chosen. Keep proof of return and tracking details provided by your carrier. • Allow approximately 14 business days for the returns process from receipt of your return. Once your return has been registered, you will receive confirmation of your return by email and the refund will be paid to the payment method originally used for your order.

Note that refunds may take up to 14 business days to be credited to your account. Item must be returned with proof of purchase within 10 days of delivery/collection for refund only. The store will provide proof of receipt of the returned product and the refund will be made within 14 business days.

Returns and complaints

Complaints – when a customer receives a defective product

All goods sold by the Seller are covered by the Manufacturer’s warranty. The customer returns the product under warranty to the address that will be communicated by our customer service at their own expense

The Seller forwards the goods to the Manufacturer. The time for processing complaints depends solely on the Manufacturer. Warranty details for individual product and brands are available in the warranty cards or on the Manufacturer’s websites.

Complaints on damaged package and/ or goods

If a customer receives a damaged package, obors.com must find out within one business day so that we can contact the courier company and file a claim with the courier company.

Expressive signs of damage to the package: The customer should refuse to accept the packag

Item damaged due to transportation: The customer must report such information to us within 1 business day.

Please note that informing us after this date will not allow us to accept a claim for transportation.

Notà Béné: Complaints – what if the customer/client fails to input a correct and complete shipping address and information?

DESTOCKDISCOUNT is NOT responsible for mistakes related to the shipment of the order

In this case, QUICKLY contact customer service to inform obors.com of the correct shipping address.

If the customer does not quickly contact obors.com to rectify the shipping address, if the product has already been shipped to the wrong address, and Courier Company returns the product to obors.com for incorrect address or non collection by the client, the customer refund will be debited for the cost of the returns shipment paid to the courier company.

Complaints – when a package arrives at an incorrect address

We ship the goods to the destination address you specify. We make every effort to pre-verify the correctness of the addresses provided and often ask you to check them again if we have doubts about their accuracy.

In the event that the destination address turns out to be incorrect and the package comes back to us, we are only responsible for such a situation if there was a mistake on our part in providing the address information to the courier.

If the package comes back to us, due to an incorrect address or the customer’s failure to pick it up, we will charge a minimum of 15 dollars/ euros package return fee or precisely the amount billed by the courier company.

Returns of goods that are not the result of a claim are an additional service that we must activate in advance for each customer account at the manufacturers.

This is the amount that DESTOCK DISCOUNT must pay to the courier companies for returning the package.

Have any question? mail to info@obors.com