Refund and Returns Policy

How do I return my online order?

obors’s top priority is our customer satisfaction. You may return your online order up to 14 days after receipt (except for Earrings, Necklaces, and Lingérie’s( sous-vêtements), This is due to hygienic reasons. To return your order please proceed as follows:

STEP 1:
a. Ensure that the item to be returned has not been used. It remains complete and correct in it’s original pack.

b..To register your return, proceed as follows:

STEP 2:
Enter your online order number and email address and follow the instructions to complete the return registration and receive your all necessary details for your order returns.

STEP 3:
Pack the item(s) to be returned in the original carton using the original packaging materials.

STEP 4:
Fill in the return form and return the form with the merchandise. Include the number of returned articles and the reason for return. It is very important that you include the return form with your package so that we can process your return.

STEP 5:
Return the parcel according to the instructions of your chosen return carrier.

STEP 6:
Keep the proof of return postage.

STEP 7:
Allow approximately 15 working days for the return process. Once your online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 15 working days to show on your account. You can track your return parcel with the link provided by the return carrier.